Terms & Conditions

Every job is quoted as a flat price on the phone before a technician is dispatched. The quote covers the work described on that call, including standard parts and labor.

If the work on site turns out to be different from what was described, for example additional locks, a different lock grade, or damage discovered during the job, the technician will explain the change and confirm a new price with you before any extra work begins.

Price ranges shown on this website are typical ranges and are provided for guidance. They are not an offer and the final price is the flat quote confirmed on the phone.

For vehicle keys, lockouts and any work on a property you do not occupy as the owner, we may ask for photo identification and proof of ownership or authorization, such as a registration, lease, or permission from the property owner. We reserve the right to decline any job where ownership or authorization cannot be confirmed.

Payment is due on completion of the work, at the prices confirmed before or during the visit. We accept the payment methods presented by the technician on site.

Workmanship is warranted for 90 days from the date of service. Hardware and parts supplied by us carry the warranty offered by their manufacturer. The warranty covers defects in our work and does not cover damage from misuse, attempted repairs by others, forced entry, or normal wear.

We take reasonable care on every job, and we carry insurance for the work we perform. Except where the law requires otherwise, our liability for any claim arising from a job is limited to the amount you paid for that job.

We are not responsible for delays caused by traffic, weather, vehicle or lock conditions unknown to us at the time of the quote, or circumstances outside our reasonable control.

You may cancel a scheduled visit at no charge before the technician departs for your address. Once the technician is on the way, a trip charge may apply to cover the callout.

Questions about these terms can be sent to contact@kvslocksmith.com or by calling (980) 537-4023.